Free Legal Support Terms & Conditions

(Effective 15 December 2025)

1. About the service

   FinUA provides short, anonymous and free-of-charge / cost-free legal consultations through volunteer lawyers educated in Ukraine. The information you receive is for reference only and does not create an attorney-client relationship.

2. Response time

   After you submit a request, a volunteer lawyer will contact you within two to fifteen (2–15) calendar days.

3. Confidentiality and cost

   All conversations are confidential, and all one-off consultations are free of charge.

4. Who are our volunteer lawyers?

   They are Ukrainian and Finnish legal professionals who donate their time and expertise.

5. What we can help with

   • Ukrainian law: explaining / clarifying your rights and obligations.
   • Reception centres in Finland: rules and available services.
   • Children’s matters in Finland: what to do if a child has been taken into care; referrals to child-rights specialists.
   • Family and civil status: marriage/divorce, birth registration, DVV and KELA, debt issues, etc.
   • Labour rights in Finland: advice on contacting labour-protection / worker-protection authorities.
   • Other issues: referrals to specialised support services where possible.

6. What we cannot help with

   • Notarial acts of any kind.
   • Representation in court.
   • Detailed / substantive advice on Finnish law (we only provide contacts / direct you to Finnish legal-aid services).

7. Limitation of liability

   Information is provided “as is” without any warranty of completeness (and/or accuracy). FinUA and its volunteers are not liable for any loss or damage arising from reliance on the consultations offered. All decisions remain your responsibility.

8. Acceptance of terms

   By using FinUA, you confirm that you have read, understood and accept these Terms & Conditions.

9. Long-term legal support

   Long-term legal support is available only by paid subscription / on a paid subscription basis.

Long-term legal support includes:

Long-term legal support includes:

1. Initial intake and clarification – secure form plus, if needed, an email / phone / video call (15–20 minutes) to understand your situation fully.
2. Written legal opinion – a clear, personalised summary of your situation with next steps and legal advice. No jargon – just what you need to know.
3. Templates or drafts – ready-to-use or pre-filled documents (appeal, complaint, formal letter, etc.).
4. Document review – careful review of relevant documents (volume set by the specialist). May include lease agreements, official decisions, fines or contracts.
5. Follow-up questions – you may ask additional questions within a few days of receiving our answer.
6. Multilingual support – help with Finnish-language documents if you are unsure how to understand them / help with translation.